All requests need to be submitted through eConsult. There are lots of ways to get medical help based on your needs and preferences. An in-person appointment may not always be necessary, and another clinician like a Nurse Practitioner may be able to resolve your issue quickly. Telephone appointments and online consultations also offer flexibility and … Continued

Don’t worry – the system is designed for everyone. If you can’t go online, our reception team will ask you the same questions over the phone and fill in the form for you. You won’t be left out, and everyone’s requests will be treated equally.

Yes – when it’s needed. If a face-to-face appointment is the best option, that’s what we’ll offer. But we may also suggest other ways of helping that are quicker or more convenient, depending on the problem. Our team includes GPs, nurses, physiotherapists, clinical pharmacists, health and wellbeing workers, and more. Triage helps us match you with … Continued

Face-to-face appointments will always be available where that is the patient’s preference and is clinically necessary.

We know continuity of care is important to patients, and you may prefer to see a Doctor or Nurse you know or who is familiar with your medical history. We will always try to accommodate specific requests, but fitting in with staff members availability may mean you wait longer to see the person you want.

If you have an urgent medical need that cannot wait, we will always aim to see you that day. Being seen at short notice will probably mean you have fewer choices of the exact time or who you see. You should always call in advance if you have an urgent medical issue. We cannot use … Continued