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We Are Closed

We are open

You can contact us by phone, email, online or in person.

Accessing Our Services

Online Consultations:
You can access online consultations during our opening hours. For urgent issues after 4pm, please call us directly. If the online system is unavailable, urgent matters should also be handled by phone. For non-urgent issues, please try again the next day.

Phone Access:
Our reception team is available from 8am to assist with administrative matters, especially for those unable to use our online consultation platform or needing to rearrange appointments. For prescriptions, please use the NHS app or complete a paper request form available in our reception areas. All appointment requests are triaged, and we encourage use of the online consultation. If you cannot access it, our reception staff will assist you. After 6pm, phone lines are managed by the GatDoc out-of-hours service.

Face-to-Face Access:
Reception is available at our main site from 8am to 6:30pm for administrative support. Appointment requests are triaged, and online consultation is preferred; reception staff can help if you are unable to complete it yourself. Please note, there may be times when no doctor is present at a site—if you have an emergency, call 999 rather than coming to the practice.

 

Depending on your needs, calling us may not always be the best option. Patients can access many services digitally, and we may have already answered your query in our questions section.

Opening Times

Monday: 7:00 am to 6:30 pm
Tuesday: 8:00 am to 6:30 pm
Wednesday: 8:00 am to 8:00 pm
Thursday: 7:00 am to 6:30 pm
Friday: 8:00 am to 6:30 pm
Saturday: Closed
Sunday: Closed

To find out more about staff training dates and bank holidays, please use the link below.

 

Contact Details – Glenpark


0191 4604 300

nencicb-ng.a85006@nhs.net

Glenpark and Teams Medical Services

Ravensworth Road, Dunston, Gateshead, NE11 9FJ

Opening Times – Teams

Monday: 7.30 am to 6.30 pm

Tuesday: 7.30 am 12.00 pm; 1.00 pm to 6.30 pm

Wednesday: 8.00 am to 6.30 pm

Thursday: 8.00 am to 6.30 pm

Friday: 8.00 am to 6.30 pm

To find out more about staff training dates and bank holidays, please use the link below.

Contact Details – Teams

0191 4604 300

nencicb-ng.a85006@nhs.net

Glenpark and Teams Medical Services

Watson St, Gateshead NE8 2PB

In an Emergency

You should only call 999 or visit Accident and Emergency if it is a life-threatening emergency.

If someone is having a heart attack or stroke, call 999 immediately. In these situations, every second counts. Other emergencies include loss of consciousness, acute confusion, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that will not stop, severe allergic reactions or severe burns or scalds.

Out of Hours

If you need non-urgent medical help when we are closed, you should use NHS 111.

Visit NHS 111 or Call NHS 111 (free from all landlines and mobiles).

Trained staff will ask you to explain your issue and provide a course of action. They may give advice, direct you to more information, refer you to another service, or offer an out of hours appointment at a central location.

For urgent but not life-threatening situations such as suspected broken limbs, sprains, cuts, grazes, and minor burns, scalds or head injuries, you can visit an urgent treatment centre or minor injuries unit.

Urgent Care:

Queen Elizabeth Hospital
Queen Elizabeth Ave
Gateshead
NE9 6SX

Blaydon Leisure & Primary Care Centre
Shibdon Rd
Blaydon-on-Tyne
NE21 5NW


If you are unsure of your best option, please use NHS 111 in the first instance.

Staff Training & Bank Holidays

As well as public holidays, the practice will also periodically close for staff training.

These regularly scheduled training sessions enable staff to stay up to date on any new initiatives or developments, review and revise practice policies and make sure our high standard of patient care is maintained.

Specific Date Opening Times:
Public Holiday in England:
Christmas Day : 25th December 2025
Boxing Day : 26th December 2025