A New Appointment System at Glenpark & Teams Medical Services
We’re making a change in the way we handle appointment requests at Glenpark and Teams Medical Services – and it’s all about making things quicker, fairer, and easier for you.
From 1st July 2025, we will manage all patient requests through eConsult, our online consultation system.
Same system, more options
Many of you will have used eConsult to get in touch before. This change expands how we use it, making it the main way to send any request — whether it’s about a health concern, medication, or admin query.
Every request is reviewed – or ‘triaged’ – by our experienced clinical team. They will decide the best way to help you, whether that’s a phone call, a face-to-face appointment, a prescription, or advice from another healthcare professional.
How does it work?
- You send us your request – either through our eConsult link, the NHS App, or over the phone.
- We review your request – our clinical team will look at what you’ve told us and decide the best way to help you.
- We respond – this might be with advice, a prescription, a call back, or an appointment – whichever is best for your needs.
We aim to respond to all requests within two working days, though we usually get back to people much sooner than that.
Why the change?
Our goal is simple: to make sure everyone gets the right help, from the right person, at the right time.
We know it can be frustrating to wait for an appointment. Sometimes, we’ll need to see you in person — but often, we can help faster by phone, video, text, or by pointing you to a trusted service like a pharmacist or physio.
Online triage is part of a wider NHS shift to modernise ways of working. Many GP practices already do this.
It helps us respond more quickly, use the whole healthcare team, and make sure urgent issues are dealt with fast.
Benefits for patients
We believe this change will be positive for everyone. The benefits will include:
- No waiting on the phone
- No unnecessary trips to the Practice
- Quicker responses and faster resolutions
- Fairer access for everyone
- More convenient care options (phone, video, or face-to-face)
- Seen by the most appropriate member of the healthcare team
What if I can’t use the internet?
Don’t worry – the system is designed for everyone. If you can’t go online, our reception team will ask you the same questions over the phone and fill in the form for you. You won’t be left out, and everyone’s requests will be treated equally.
Can I still call?
Yes – our phone lines and opening hours are staying the same. But if you can send your request online (especially through the NHS App), we’d really encourage you to. It’s quicker for you, helps us help you faster, and keeps phone lines clearer for those who need them most.
Will I still be able to see a GP?
Yes – when it’s needed. If a face-to-face appointment is the best option, that’s what we’ll offer. But we may also suggest other ways of helping that are quicker or more convenient, depending on the problem.
Our team includes GPs, nurses, physiotherapists, clinical pharmacists, health and wellbeing workers, and more. Triage helps us match you with the right person first time.
We’ve answered as many questions as possible in our Frequently Asked Questions (FAQs) section. click the button below for more.
Help us help you
To get the best from the new system, please give us as much detail as you can when you send in a request. Everything you tell us is confidential and helps us decide how to support you.
We know change can take time, but we’re sure this new approach will improve the way we care for our patients – making it easier, faster, and more convenient to get the help you need.
Thank you for your support as we make this change.